POLICIES & FAQS
Payment Methods
The SilverLeaf currently accepts MasterCard, Visa, Money Order, and Paypal, Googlepay, Apple Pay, payments, as well as Personal Checks (held until clear). Please do not send Cash.
Sales Tax
The SilverLeaf will not be collecting any taxes at this time.
Order Acceptance Policy
The SilverLeaf reserves the right to accept or decline your order for any reason. We also reserve the right to alter the price of all items we carry at any time, as stated by our policy: Prices Change.
Typographical Errors
In the event a product is listed at an incorrect price or with incorrect information due to typographical error, error in pricing, product information received from our suppliers, etc, The SilverLeaf will attempt to contact you by phone or email before canceling the order or item that is incorrect. Information on our web site is updated regularly and will always be the most current information available. We will soon have a complete catalogue for you to download, over time prices and availability can change drastically from what will be listed in our printed catalog.
Price changes
Prices are subject to change without notice. The prices listed on our website will be the most accurate and up to date. Be sure to keep an eye on the NEW ITEMS category of our website, as we constantly bring in new items to replace those we have/will discontinue.
Back Order Policy
The SilverLeaf does not backorder any items. If the item is not in stock when we pick your order we will adjust your invoice and contact you. You have the option to reorder.
Privacy Policy
Your privacy is of the utmost importance to us, we would like to assure you we do not keep or sell any information with the exception of email addresses for those that have asked for a copy of the news/information letter. The SilverLeaf does not share customer information including emails, phone numbers, or postal mail addresses with any outside party. It is not our policy to spam nor do we send unwanted postal mail. Any batch emails sent out will be only to notify customers of new or sale items as well as special offers and sales per specific customer requests.
International Orders and Regional Laws
It is the responsibility of the purchaser to understand and answer for all fees and charges required by Customs and Duty regarding packages ordered and shipped internationally.
All items sold and distributed by The SilverLeaf are legal for sale and distribution. However, it is the responsibility of all customers to understand local, regional, and national laws pertaining to the items they purchase, and purchasers are solely responsible for packages lost or destroyed, or any legal action resulting from the purchase of the items that are illegal in their particular country or region.
Shipping Policies
The SilverLeaf prefers to ship via the postal service and Courier. Exact methods will vary based upon the availability of these services and what is offered to your location, and will be offered at the time of your purchase via the online shopping cart. Shipping charges are calculated upon the weight of the items within your order, the shipping method you choose, and your location with a minimum charge of $5.00 for domestic orders and $6.00 for international orders.
Most orders will be shipped within 24 business hours, unless items are not available. Changes to an order will not be accepted once it has been packaged. Orders cannot be canceled once they have been shipped. You may however refuse the package, and upon its return receipt we will credit you for the merchandise. Shipping fees will still apply.
Shipping Information
We ship to anywhere in the world with Canada Post, (USPS), and other couriers as available.
After your payment is received or cleared, we will prepare your order and ship it out within 3 business days.
To save on Shipping Charges, if you are in the Calgary area. Please feel free to contact us and we will arrange to drop off.
* Business days are defined as Monday through Friday, except holidays.
Shipping Costs
To find out the shipping fee to your destination, please add the item into the cart. Then, select the shipment method. If you are in Canada, you simply need to enter your postal code. The shipping rate will automatically calculated.
Feel free to contact us if you have any questions
Taxes
GST (HST) and provincial taxes, we do not charge additional taxes.
No sales tax applied for U.S. & international buyers.
However, we are not responsible for your country’s imposed customs duties, taxes and other charges (VAT).
Shipping Calculators
Canada Post Shipping Calculator